Refund Policy

Welcome to ScaleMed Academy, an online coaching platform supporting medical professionals preparing for the PLAB 2 and UKMLA exams. By accessing our website or registering for any of our services, including the Live Online SimMan Zoom Course, you agree to the following Refund policy.

1. Live Online SimMan Course Refund Policy:

  • Every week, the Live Online SimMan course is conducted via the Zoom platform and starts promptly at 10:30 am UK Time.
  • Registration for every Live Online SimMan course is open until 10:00 am UK Time on the course day (30 minutes before the start of the course).
  • Any payments made after 10:00 am UK Time on the course day will result in automatic registration for the upcoming course next week.
  • Once a booking is made for a course, candidates will only be allowed to attend the particular upcoming course date they have registered for and will have to rebook the course with the full fee if they wish to reattend the course on a different date.
  • Registered candidates will not be allowed to reschedule or postpone their booking to the next course, nor will they be allowed to cancel their course and claim refunds under any circumstances, except in the event of a cancellation from our end due to unforeseen circumstances. In such a case, the candidate will have the option to either claim a refund or reschedule to the next immediate upcoming course. If the candidate requests a refund in this event, we will process it immediately and the amount will be credited to the candidate’s primary payment method within 5–7 working days.
  • If a registered candidate misses part of the course or the entire course, they will not be allowed to reschedule or postpone their course, nor will they be eligible to claim a refund, and they must pay the full fee again in order to attend a new course.

The course is conducted live via the Zoom platform and is considered a digital service. Therefore, traditional return policies applicable to physical goods do not apply.

2. Contact Details
For any queries, please contact us at:

Phone number: +91 73057 51379
Email address: scalemedacademymeeting@gmail.com